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The Lottery of Life

You’ve never won the lottery, no matter how many tickets you’ve purchased. Today, you hold a lottery ticket. On the day of the draw, you just throw it away impulsively – after all, what are the chances? The next day, you read about a lucky person who found the winning ticket blowing in the wind, and you curse your luck. Your life goes on, and you struggle with your debts and responsibilities…

But, what if the winning ticket was the one you threw away? What if you were on the cusp of winning the grand prize, and you quit without claiming it? What if you gave up – not too early – but just as Lady Luck was about to finally smile upon you?

Isn’t life just like a lottery? Don’t we often give up on things, people, relationships, opportunities – considering them hopeless – without realising that we might be at the final stage of our trials and tribulations; that the last push, the last step, could open the door to Wonderland?

Don’t buy lottery tickets on impulse (or do!); but, definitely – don’t throw it away on impulse!

“Just three dots”?! No way! It means so much more than that!

‘Three dots’ represent the ‘ellipsis’… just three dots say there’s more, and it’s not the end. The ellipsis stand for words unspoken, actions not taken; they stand for the future, they stand for hope. They remind you that life is a continually flowing stream…

Now, I’m not really the tattoo kind of a guy – I didn’t think I’d ever want any body art. It just didn’t seem – ME. Yet, there comes a time in your life when you need to step out of your comfort zone – a time when you need something to remind you of the fluidity… Today, I needed it. I needed to say all that I couldn’t, and feel all that I wanted to. In a permanent fashion. So, I got this tattoo on my wrist, where it can resonate with my pulse…

This ellipsis is a reminder to myself: a reminder of all that has been, and all that could be. A reminder to look ahead. A reminder that all that was, was true; and all that will be, will be. It’s a reminder not to ever be too happy, or too sad. It’s a representation of the past, the present, and the future… and it speaks to those who can connect. If it speaks to you, know that I mean whatever it says!

So, whenever you see an ellipsis – or three humble dots – think of me 😊

“Good morning”… “good night”…

These simple greetings are more than mere words. At times – most times – we say it out of sheer politeness. Whether it’s a stranger, a friend, a co-worker, or a loved one, these words change the tone of the day – even when it’s the end of the day!

Why is this formality such a big deal?

To a stranger, it might not matter at all.

To a friend, it might not matter much – though it would leave the bond incomplete. Saying it would definitely have a positive impact – after all, it would come from the heart!

To a co-worker, you’d probably just appear to be a rude person.

To a loved one – it matters. These words are a form of emotional connect, bridging differences and distances. These words carry meaning, because with a loved one, you actually mean it; you actually wish for them a good day or night. It conveys the message that you care, that there’s a bond. There’s a subtle hint of “I love you” in those words…

Think about it. And, if you’re reading this, wherever you are; whatever time it is – good morning/night! 😊

Background: I’m not really kicked about the Metaverse. Not that I know anything about it, but I do have a vivid imagination; and I’m not sure I want to be a part of it, when it finally (and as is touted, inevitably) arrives. This one-act play is how I imagine the Metaverse to be, based on my current experiences with AI (Artificial Idiocy?).

Characters:

  • Stwabbit (my daughter, for the uninitiated)
  • AI-Clerk
  • AI-Doctor

Scene:

It’s 2055. The entire world functions in the Metaverse. I’m dead. Yup, kicked the bucket. Stwabbit needs a Death Certificate, so she (virtually) visits the office of the Birth and Death Registrar.

AI-Clerk: Good morning! What can I do for you today?

Stwabbit: I need a Death Certificate.

AI-Clerk: Are you dead?

Stwabbit: No. My father is.

AI-Clerk: How do you know that?

Stwabbit: I have a doctor’s certificate that says so!

AI-Clerk: Is it a human doctor, or a virtual doctor?

Stwabbit: Human doctor.

AI-Clerk: Humans are prone to making mistakes. How does the doctor know your father’s dead?

Stwabbit: Well, he’s not breathing anymore!

AI-Clerk: That’s not good enough. You need a certificate from a Virtual Doctor. Would you like me to call one for you?

Stwabbit: Yes, please.

The AI-Clerk presses a few keys on her virtual keyboard, and a Virtual Doctor apparates.

AI-Doc: Hey! What can I do for you today?

Stwabbit: I need you to certify that my father is dead.

AI-Doc: Is he dead, virtually?

Stwabbit: No. The Ministry of Virtual Affairs refuses to deactivate him without a Death Certificate.

AI-Doc: I see. So, he’s virtually alive?

Stwabbit: Yes.

AI-Doc: And you want him dead, you evil child?!!

Pregnant pause. Curtain.

Just a Random Thought…

When people you matter to try to be there you, they are doing it because they care about you. There’s no ulterior motive. They do not seek brownie points, nor are they vying for your attention or appreciation. The pleasure lies not in helping you, but in making life easier for you – either to save you some effort, or save you some worry. They do it for your peace of mind.

When you tell someone you don’t want anything to do with them – and they do leave you alone, it’s not because they’ve stopped caring. It’s because they are ready to live with the hurt, knowing it gives you peace of mind. It’s because they really care for you.

I’m grateful to have been surrounded by people who care about me, regardless of how much I’ve hurt them. And, I regret terribly having hurt those who have made my life worthwhile.

I’ve posted this article on LinkedIn as well, hoping to reach out to as many people as I can. If you’re on LinkedIn, you can use the button above to view it there.

Recently, I had the opportunity to speak with a 24-year-old colleague, and it left me feeling humbled. The opportunity left me feeling blessed. Here’s the story…

International Day of Disabled Persons is celebrated on the 3rd of December. I work in an organisation which is truly a champion of D&I and hires individuals based on their capabilities without any form of discrimination. To mark this international event, I was part of a team which is creating some multimedia assets, and that led me to meet up with this girl – all of 24 – who possesses more worldly wisdom than someone almost twice her age (yours truly).

Pragati – that’s her name – has a curious condition. A condition that has no known cure. Her body does not absorb calcium, and as a result, her bones are weak and brittle. Her legs curve out – she walks on the sides of her feet, not the soles. Yes, her body is flawed. She, however, considers that a minor hitch in the grand scheme of things.

Her spirit is strong. Her energy and verve are contagious. Her acceptance is enduring. And she is inspiring!

The first thing that struck me when I met her was her warm, disarming smile, as she introduced herself. She wasn’t uncomfortable or intimidated – it’s as if she was ready to share her story with anyone who was ready to listen.

“I’m extremely chatty!” was her opening statement. And true to her word, she talked nineteen to a dozen. Within a short period of time, we learnt that this condition runs in her family – her father and her younger sister are both affected by it. “My mother and brother are ‘normal’,” she clarifies. Her younger sister works in our organisation too, and Pragati asked her to spare five minutes to join us. While waiting for her sister, Shubhangi, Pragati chirped on. Their family hails from Nagpur, and these two girls travel down to Pune by bus or train every month to attend office for five days – a journey of 13-16 hours at the bare minimum. The five days of working from office is not a special benefit – it’s what all of us do.

Pragati is a two-time National gold medalist in wheelchair shotput – her winning streak was interrupted by the advent of COVID-19. She has completed her post-graduation in Commerce. Shubhangi holds three gold medals for shotput, and one for wheelchair marathon. She, too, is a Commerce post-graduate.

We were now joined by Shubhangi. To break the ice, I suggested we get some coffee, so we headed to the pantry and got ourselves coffee. It was charming to see how the sisters got along – they were laughing, joking and generally playful all the time! Shubhangi had only one gripe – “If you had told me earlier that I would be on camera, I would have worn something nice!” she proclaimed. And the sisters broke into a peal of laughter.

Shubhangi didn’t have much time to spare – so, after coffee, she left. As she walked away, Pragati turned to us and said “She has a hard time walking – I’ve had my knees operated, but she hasn’t. So, it hurts her a lot more than it hurts me. At times, she just topples over. But… that’s okay – she gets up and continues.” This was a matter-of-fact statement.

I was taken aback. “Why don’t you use a wheelchair?” I asked rather insensitively. She wasn’t offended. She giggled. “We’re going to be completely immobile and wheelchair-bound in a few years. We want to experience the joys of walking for as long as we can!” she replied.

On being asked what she considers her biggest strengths, Pragati replied “I’m adaptable, confident… and I love my life!”

Her level of acceptance was amazing. And her spirit to live; to achieve greatness, was inspiring. We talked for some more time, completed our shoot, and went our separate ways. Leaving me feeling extremely humbled.

I realised how easy it is to whine about insignificant, inconsequential things. I do it all the time. We do it all the time. Smallest things like a broken fingernail or a receding hairline upset us. While here were two girls who had made peace with their permanent condition, and were not only living their lives, but living them to the fullest!

I felt honoured to have had this conversation. For long, it has been my moral stand that all people are equal – after this conversation, I realised it is not the case. I had wanted to write a post denouncing the “Us and Them” attitude we, the so-called ‘normal’ people have, and wanted to propagate the concept of “Us and Us”. After meeting up with Pragati and Shubhangi, I have reached the conclusion that it is indeed “Us and Them” – where, they are the more evolved ones. The have learnt the art of acceptance and imbibe the virtue of forgiveness. They are truly special – the real heroes among us. If at all there is something amiss, it’s the fault in our stars for considering them different…

I know I have not made any difference in Pragati’s life, in the short while that we spent together. But, she has left an indelible mark on mine.

If you’re interested in viewing the interview, it’s here.

Ditch the Pitch!

Yes, you heard that right – that’s for all you marketing and sales people out there!

Now, I’m no marketing/sales guru – I’m on the other side; the receiving end; the ‘victim’ of sales spiel.

So, from a customer’s perspective, here are some pearls of wisdom that could prove valuable to you in the long run.

Have Conviction

Believe in what you are trying to sell – be it a product, or a service. And let that conviction show. For example, if you are trying to sell me a Merc, do not drive up in a Beamer. Or, if you’re pushing a Samsung flagship, don’t brandish an iPhone at me! In short, sell it if you truly believe in it – don’t sell it because it’s what pays the bills. Better still; don’t ‘sell’ (more on that, later).

But, please don’t try to park your bulldozer outside my window…

Do Your Homework

That brings me to my next point – try and find out a bit about me before you approach me. Am I the right person to sell a bulldozer to?! Don’t take the phrase “selling ice to an Eskimo” too seriously!

Know what I want, what my aspirations are, what I need, what my pain points are; then come to me if you think you have a solution that works. Not otherwise.

Respect the Customer

You are not Einstein, and I’m not the village idiot. So, don’t get started on how you know everything – you don’t. Don’t assume you know more about my territory than I do. Tell me what I want to hear, not what you want to say.  Give me a chance to speak – don’t hog the conversation. And, don’t impose yourself on me – if I say I don’t have the time to speak with you, I probably don’t. This is especially pertinent for pesky cold-callers. Value my time, because it means a lot to me.

Know Your Product/Service

Make sure you know your stuff thoroughly before you approach me. I’m not interested in listening to you making a speech (memorized from a script) – I want to know about the features that are different.

Don’t demonstrate to me a product that is work in progress – if I don’t see the feature, I don’t want your goods. If something does not work when you are showing it to me, you simply do not have it. Period.

Show Value

What do you offer that can improve the quality of my life? How can I really benefit from your product? What sets you apart from the competition? If your main ‘differentiator’ is price, don’t bother – I’d rather spend a little more for something really good, than buy something sub-standard just because it saves me a few coins.

Be Honest

If you don’t have it, admit it. Do not tell me a feature is available, when you’ve probably never even heard of it. If I’m out shopping, I’m looking for a product/service that suits my specific requirements. Not one that only has all the standard features, glorified to sound as if they are exclusive.

Importantly, don’t try to swindle me – do not try to dump something on me that is more expensive only because it means higher commissions for you.

Don’t ‘Sell’

Don’t sell me anything – assist me in the process of buying. I’ll trust you a lot more if you come across as someone who is sincerely trying to help me satisfy my requirement. Even if I don’t buy from you now, I shall always place you in my “trusted” list for any future requirements.

Don’t Berate the Competition

Your offering might be wonderful, but that doesn’t mean others haven’t done a good job at a similar product/service. When you start berating your competition, you are only really demeaning yourself. Every product has its pros and cons – yours does, too. Marlboro and Camel will both kill me – it’s a matter of choosing my poison, really!

And Finally…

Ditch that pitch! Don’t go along with a scripted sales pitch. It really irritates the hell out of a customer! Let the conversation flow, understand me and my requirements, and try offering a solution. For me, you are the face of the product or service – the brand ambassador. Command my respect.

Listen to your customers, and you could make the difference between a good sales person and a bad one. Or, you could just pass this off as the ramblings of a Scrooge!

Once upon a time, there lived a really mean terrorist named Assama (“The A$$”, to the world in general). He was responsible for a lot of bad deeds around the world. He was so mean, he would snatch ice-cream cones away from children and pull at pigtails when he stepped out for his evening walk. Children would scream and scurry away when they saw him coming. Yes, he was one bad cookie.

Like all bad people, he had to lay low once in a while. At the time of this story, that’s exactly what he was doing – lying low. The world was a wee bit pissed with him since he had been rather naughty, causing some discomfort to the most powerful nation of all – Oosafaay. The reigning monarch of Oosafaay, “President”, had declared a price on his head. Dead or alive. Preferably as dead as can be. Yet, in spite of five wives and twenty children, here he was – all hale and hearty; the supreme A$$! Continue Reading »

Teenage Woes

“You know what, Papa – the bloody problem is that nobody takes me seriously!” Stwabbit exclaimed one day.

Well, if that’s the kind of language you’re going to use, sweetheart, I’m going to have to take you seriously.

OMG!

Since childhood, I’ve been told that:

  • God keeps tabs on you
  • God punishes you if you’ve been bad
  • You are answerable to God for all you do
  • God dictates the course of your life

It has finally dawned upon me.

God is – the Missus!

Off-topic: An interesting conversation about “my wife” vs. “the wife” can be found here.